Refund & Cancellation Policy

Effective Date: July 2, 2026

At Luxe Aura Jewels, customer satisfaction is important to us.
This Refund & Cancellation Policy explains the terms under which orders may
be cancelled, returned, exchanged, or refunded.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or
shipped.

• If the order has not been shipped, cancellation may be approved.
• Once an order has been shipped, it cannot be cancelled.
• Luxe Aura Jewels reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or unforeseen circumstances.

2. Refund Eligibility

You may be eligible for a refund if:

• You receive a damaged product.
• You receive the wrong item.
• Your order cannot be fulfilled by us.
• Your order is cancelled before shipment.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Products that have been used or worn.
• Products without original packaging.
• Products damaged due to customer misuse.
• Customized or personalized jewellery.
• Items returned without prior approval.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us
within 48 hours of delivery.

Please provide:

• Your Order ID.
• Clear photographs of the product.
• Images of the package received.

After verification, we will arrange a replacement or refund where applicable.

5. Refund Process

Once your refund request has been approved, the refund will be initiated to your
original payment method.

Refunds are generally processed within 5–7 business days,
although the exact time depends on your bank or payment provider.

6. Exchange Policy

Eligible products may be exchanged subject to stock availability.
Exchange requests must be approved by Luxe Aura Jewels before shipping the item
back.

7. Shipping Charges

• Original shipping charges are generally non-refundable.
• If the return is due to our error or a damaged product, return shipping costs will be borne by Luxe Aura Jewels.
• For all other approved returns, return shipping costs may be the customer’s responsibility.

8. Refund Rejection

Refund requests may be rejected if:

• The request is made outside the eligible period.
• The product shows signs of use or damage caused by the customer.
• The returned product is incomplete or missing accessories.
• Required proof is not provided.

9. Changes to this Policy

Luxe Aura Jewels reserves the right to update this Refund & Cancellation
Policy at any time without prior notice.

10. Contact Us

For any refund or cancellation queries, please contact us: