Returns & Exchange Policy

Effective Date: July 2, 2026

At Luxe Aura Jewels, we are committed to ensuring customer satisfaction.
If you are not completely satisfied with your purchase, please review our Returns
and Exchange Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received the wrong product.
• The product is unused, unworn, and in its original condition.
• The product is returned with its original packaging, tags, and invoice.

Return requests must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewellery.
• Engraved products.
• Gift cards or promotional items.
• Products that have been worn, damaged, altered, or used.
• Products returned without original packaging.
• Earrings and nose pins (for hygiene reasons), unless received damaged or incorrect.

3. Exchange Policy

Eligible products may be exchanged for another product of equal or higher value,
subject to stock availability.

If the replacement item costs more than the original purchase, the customer will
be required to pay the price difference.

4. Return Process

To request a return or exchange:

• Email us at luxeaurajewels11@gmail.com.
• Include your Order ID.
• Provide photographs of the product if it is damaged or incorrect.
• Wait for return approval before shipping the item.

Returns sent without prior approval may not be accepted.

5. Return Shipping

• If the return is due to our mistake, we will bear the return shipping cost.
• For other approved returns, the customer may be responsible for return shipping charges.
• Customers should use a reliable courier service with tracking.

6. Inspection & Approval

Once the returned product is received, it will be inspected by our quality team.

If approved, we will process the replacement or initiate the refund according to
our Refund & Cancellation Policy.

7. Exchange Processing Time

Approved exchanges are generally processed within 3–5 business days
after the returned item passes inspection.

Delivery time for the exchanged product depends on the customer’s location.

8. Damaged Package

If the outer package appears damaged at the time of delivery, please take clear
photographs before opening it and contact us immediately.

9. Policy Updates

Luxe Aura Jewels reserves the right to update or modify this policy at any time
without prior notice.

10. Contact Us